Review our Frequently Asked Questions

DealDash is..

..the longest running alternative to penny auction sites in the US since February 2009.
..fair & honest. If you don't win anything with your first bid pack, we'll give you those bids back for free for a second chance.
..a fast shipper - hundreds of thousands of products have been shipped via UPS, USPS and Fedex.
DealDash offers FREE SHIPPING on ALL items!

How do the auctions work?
1. Each bid raises the price by $0.01.
2. The auction clock restarts from 10 seconds every time someone bids.
3. If no new bids are placed before the clock runs out, the last bidder wins.
4. Each bid costs 60¢. This small fee makes the massive 95% off savings possible!

If you don't win the auction, you can Buy it Now and get all the bids lost while bidding in the auction back to your account for free! Simply buy the same product you were bidding on at full price within 7 days of the auction ending, and you'll instantly get all your bids back!

How can I get started?
1. Click here to sign up for free!
2. Buy bids and start bidding on auctions.
3. Win and Save!

How do I bid?
To place a bid, just click the BID NOW -button. It's as simple as that. This makes you the highest bidder and resets the timer of the auction. If the timer runs out before anyone else places a bid, you win!

What are No Jumper™ auctions?
No Jumper™ auctions is a new type of auction that makes winning easier. The big difference between No Jumper™ auctions and normal auctions is that new bidders can't enter the auction after $5.00. This means you won't have to compete with users that didn't bid in the auction from the start, before the price reached $5.00.

Click here to read more about No Jumper™ auctions.

I won! What happens next?
Pay for your auction through your “Won auctions” page (found under "My Dashboard"), and you can expect to receive your item soon!

What about shipping & handling?
We only ship to the 48 contiguous states of USA (we don't ship to other countries or to Hawaii and Alaska).

DealDash offers FREE SHIPPING on all items.

All items ship within 4 days. We unfortunately cannot ship to POBOXes, sorry. You can see the status of your shipment under your "Won auctions" page. If you have not received your item within two weeks, please contact our customer care team here.

What is the BidBuddy?
The BidBuddy allows you to bid on auctions even when you can't be on the computer yourself. It will automatically place bids for you within last seconds of the auction clock. It’s also a safe way to make sure you don’t lose an auction if you get distracted or have problems with your internet connection.
Here’s how you use the BidBuddy:
1. Add the number of bids you want to place and click Book a BidBuddy from the auction page.
2. As long as you have bids left in your BidBuddy, it’ll place a bid for you within the last seconds of the auction if you’re not the highest bidder.
3. If you win with your BidBuddy, the unused bids will of course be returned into your account. You can also cancel the remaining bids on your BidBuddy at anytime.

Details: If several bidders have bids on their BidBuddies, they’ll take turns placing bids until the bids from all but one BidBuddy run out. When you book your BidBuddy, one bid will be placed immediately (if the auction has started) and the rest will be booked and ready to go!

Are your items brand new? Do they come with warranties?
ALL items on the site are brand new, factory sealed and come with standard manufacturer’s warranties. No junk here! Our team works with major retailers to guarantee the coolest selection of items.

What is your return policy?
Please contact our support team within seven days after you’ve received your item for instructions on how to return your item. We’ll give you the money back you used to buy the item. Any bids spent bidding will not be returned.

Do I have to pay sales tax?
Sales tax on all physical items (not auctions for Bids or Gift Cards) purchased from DealDash applies to residents of Minnesota. When you purchase an item through the Buy it Now option where DealDash ships the item from one of our partners, we guarantee you the same low partner price, including any applicable discounts and subject to the partner's terms of sale which may include the collection of sales tax where required by law.

What payment methods do you accept?
You can pay by credit card, debit card or via PayPal. We accept all Visa, MasterCard, American Express and Discover credit cards, Visa debit cards including Visa Electron as well as Maestro debit cards. We use SSL encryption to make sure that the transactions are 100% secure.

What are your minimum system requirements?
DealDash.com works pretty much with all PCs & Macs that allow you to access the Internet:

Supported system software: Windows 7 / Vista / XP / 2000 * Mac OS X 10.3 or higher
Recommended browsers: Latest versions of Internet Explorer, Firefox, Opera or Safari
Recommended Internet connection: 512k broadband connection or faster

Can I use DealDash.com if I don’t live in the US?
DealDash.com is currently available exclusively for US residents, sorry!

How does DealDash make money?
DealDash makes money mainly from the $0.60 fee for every placed bid. By charging this fee, DealDash can offer the auction winners massive savings.

I've seen laptops and iPods get thousands of bids on them. Does DealDash make excessive profits from their auctions?
No. Auctions that get the most bids and last for hours get the most attention on the frontpage. Simultaneously the best deals are made in auctions that end quickly, and vanish from the frontpage in minutes. A small fraction of these super deals made are featured regularly in our weekly blog. In fact, contrary to popular belief DealDash loses money on most auctions they run. This is what makes the auctions thrilling for the bidders on the site, and the massive savings for the auction winners possible. Additionally, DealDash offers the bidders the option to receive ALL their bids back if you just buy the item at its normal price. In the end it all balances out and the profits DealDash makes are comparable to those of traditional webshops, while still being able to offer hundreds of auction winners amazing 95% off bargains every day.

Troubleshooting

I can't place a bid / the site is running really slow / the counters are freezing!
Don't download or stream any large files while bidding. Also, make sure there are no other computers in your network using your bandwidth and close all other network applications than your internet browser to avoid connection problem. We recommend that you bid at least 5 seconds before the timer reaches zero, and cannot guarantee that your bid is registered in time if you bid during the last seconds. Using the BidBuddy is the safest way to get your bids through even in the event of network problems.

I want to change my password, "About Me", shipping address or my avatar!
You can manage your account details on your “My Dashboard” –page .

Still lost? No worries! :)

We're more than happy to give you a hand if you need any help, or just wanna say hi! Get in touch with our customer support team here.