{"id":7650,"date":"2022-04-01T07:49:22","date_gmt":"2022-04-01T05:49:22","guid":{"rendered":"https:\/\/www.dealdash.com\/blog\/?p=7650"},"modified":"2022-04-01T07:50:20","modified_gmt":"2022-04-01T05:50:20","slug":"the-dealdash-customer-experience","status":"publish","type":"post","link":"https:\/\/www.dealdash.com\/blog\/the-dealdash-customer-experience\/","title":{"rendered":"The DealDash Customer Experience"},"content":{"rendered":"\n<p><strong>At DealDash, we believe there\u2019s a better way to run online auctions, and that nothing beats the rush of a great deal.&nbsp;<\/strong><\/p>\n\n\n\n<p>We never liked the experience of traditional penny auctions. In fact, our founder had a horrible experience with them as a customer. So we wanted to build something better. <a href=\"https:\/\/dealdashcompany.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">And we\u2019ve done just that.<\/a><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dealdash.com\/blog\/wp-content\/uploads\/2022\/04\/DealDash-happy.jpg\" alt=\"Two happy DealDash customers show off the electronics they won on DealDash.\" class=\"wp-image-7668\" width=\"396\" height=\"259\" srcset=\"https:\/\/www.dealdash.com\/blog\/wp-content\/uploads\/2022\/04\/DealDash-happy.jpg 887w, https:\/\/www.dealdash.com\/blog\/wp-content\/uploads\/2022\/04\/DealDash-happy-300x197.jpg 300w, https:\/\/www.dealdash.com\/blog\/wp-content\/uploads\/2022\/04\/DealDash-happy-768x503.jpg 768w\" sizes=\"auto, (max-width: 396px) 85vw, 396px\" \/><figcaption>From sign-up to the delivery of auction wins, every moment on DealDash is built with our customers in mind.<\/figcaption><\/figure><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>Since 2009, we&#8217;ve helped millions of Americans save money when buying products they know and love. Today, we are the longest running and most trusted pay-to-bid auction site on the internet.&nbsp; <\/p>\n\n\n\n<p>We understand that none of this would be possible without the trust and respect of our customers. And we do everything in our power to treat our customers with the same trust and respect.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer experience is in our DNA<\/h2>\n\n\n\n<p><strong>Customer experience is at the center of everything we do.<\/strong><\/p>\n\n\n\n<p>From the very beginning, we knew that focusing on the experience of the customer was the key to creating an online auction experience better than anything else out there. That\u2019s why we set out to create an auction site where every customer, not just the winning bidder, can enjoy the experience of our auctions.&nbsp;&nbsp; Customers are the most valuable asset any company can have. To make sure every decision we make is driven by customer experience, we have built the customer into our company\u2019s<a href=\"https:\/\/www.dealdash.com\/careers\/our-values\" target=\"_blank\" rel=\"noreferrer noopener\"> DNA<\/a>:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our Mission<\/h3>\n\n\n\n<p>We keep our customers&#8217; wallets full and our partners&#8217; warehouses empty.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our Vision<\/h3>\n\n\n\n<p>To create a world where no customer, or inventory, gets left behind.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our Values<\/h3>\n\n\n\n<p><em>CUSTOMER FIRST <\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Pride yourself on going above and beyond for our customers.<\/li><li>Treat our customers as you want to be treated yourself.<\/li><li>Talk with, listen to, and understand our customers.<\/li><li>Never take the customer for granted.<\/li><li>The customers vote with their wallets.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Traditional bidding sites create an awful customer experience<\/h2>\n\n\n\n<p><strong>When pay-to-bid auctions first hit the internet, millions of people across North America signed up.<\/strong><\/p>\n\n\n\n<p>Unfortunately, most shoppers lost money and had a poor experience due to iniquitous auction models. And that\u2019s exactly what happened to our founder, who spent $50 on a pay-to-participate auction site and ended up with nothing to show for it.&nbsp;<\/p>\n\n\n\n<p>The biggest issue we took with traditional bidding fee auctions is that they don\u2019t favor all customers:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Only one person wins<\/h3>\n\n\n\n<p>In most auction models, the only person who gets to buy the product is the person with the highest bid. So if you don\u2019t manage to win the auction, you go home empty handed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lots of sneaky fees<\/h3>\n\n\n\n<p>Many penny auction sites have additional bidding and shipping fees hiding in their small print. What\u2019s the point of saving money on a product if you end up having to spend extra to get your product?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">One auction per item<\/h3>\n\n\n\n<p>Traditional auction sites have limited inventory, so products are often only auctioned off once. Miss the auction, and miss your only chance to get what you wanted.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A better auction experience with DealDash <\/h2>\n\n\n\n<p><strong>We do our best to make sure everyone has an equal opportunity to thrive with DealDash.<\/strong><\/p>\n\n\n\n<p>From our suppliers, to our customers, and even our staff, we make sure everyone feels they are treated fairly, honestly, and with appreciation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Fair auctions<\/h3>\n\n\n\n<p>We designed our auctions so that every customer can have a great experience. We give everyone bidding an opportunity to purchase the product they want, regardless of whether or not they win. And we keep extra inventory of our products so that we can run several auctions of the same product.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Honest<\/h3>\n\n\n\n<p>It\u2019s important to give our customers as much information about our auctions and products as possible. That\u2019s why we have customer reviews about the product you\u2019re bidding on directly in the auction\u2019s page. We also feature a list of <a href=\"https:\/\/www.dealdash.com\/winners\" target=\"_blank\" rel=\"noreferrer noopener\">Recent Winners<\/a> on our home page, and have compiled a list of <a href=\"https:\/\/www.dealdash.com\/help\/tips-and-tricks\" target=\"_blank\" rel=\"noreferrer noopener\">Tips &amp; Tricks<\/a> to use in our auctions and even out the competition.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Security<\/h3>\n\n\n\n<p>We have a carefully crafted set of <a href=\"https:\/\/www.dealdash.com\/help\/house-rules\">House Rules<\/a> that are designed to ensure our auctions are as fair, safe, and as much fun as possible. We have integrated fail-safe features into our service to make our auctions fair and risk-free. And we offer a <strong>90-Day Money Back Guarantee<\/strong> on your first purchase &#8211; no questions asked.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The DealDash customer experience<\/h3>\n\n\n\n<p><strong>We&#8217;ve done everything in our power to make sure that we provide the best customer experience anywhere in the online auction world.<\/strong><br><br>We\u2019ve designed <a href=\"https:\/\/www.dealdash.com\/\">Our Auctions<\/a> to be fair and honest, created policies to give back to our customers, and built the best <a href=\"https:\/\/www.dealdash.com\/support\">Support Team<\/a> anywhere on the internet. We\u2019ll do whatever it takes to ensure our customers know how important they are to us.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Auctions<\/h3>\n\n\n\n<p><strong>We\u2019ve spent years developing solutions to patch the holes in traditional auction models.<\/strong> <strong>Here\u2019s what we\u2019ve come up with:<\/strong><br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Buy It Now<\/h3>\n\n\n\n<p>We want everyone to get the product they want &#8211; even if they don\u2019t win the auction. That\u2019s precisely why we created <a href=\"https:\/\/www.dealdash.com\/help\/auction\">Buy It Now<\/a> &#8211; so that even if you lose an auction, you can buy the item for the listed price and get the bids you spent back to your account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Free shipping<\/h3>\n\n\n\n<p>You shouldn\u2019t pay a penny more for an item that you\u2019ve won. Every item sold on our site is delivered to your door for free &#8211; every time. You can also <a href=\"https:\/\/www.dealdash.com\/help\/orders-and-shipping\">Track Your Order<\/a> to see exactly when it is scheduled to arrive.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Auction Features<\/h3>\n\n\n\n<p>With DealDash, the more you participate, the more you get in return. Our auctions have gamified features such as <a href=\"https:\/\/www.dealdash.com\/help\/time-as-highest-bidder\">Time As Highest Bidder<\/a>, to reward you for being an active user.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Services<\/h3>\n\n\n\n<p><strong>The DealDash Customer Experience goes beyond our auctions. <br><\/strong>We won\u2019t stop until we have optimized every corner of DealDash experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Promotions &amp; Rewards<\/h3>\n\n\n\n<p>There is always something new on DealDash. We run <a href=\"https:\/\/www.dealdash.com\/help\/promotions\">Daily Promotions<\/a> and special campaigns that provide discounts and reward active users for their participation. And our <a href=\"https:\/\/www.dealdash.com\/help\/royalty-program\">Royalty Program<\/a>, which is open to everyone, is our way of thanking our customers for being with us.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Transparency<\/h3>\n\n\n\n<p>We are transparent about everything that happens in our auctions. In every auction we disclose information about past auctions for the same product. You can find out how much it has sold for, who purchased the product, and how many bids they used to win the auction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Crowdsourced ideas<\/h3>\n\n\n\n<p>We believe that a great idea can come from anywhere &#8211; and we\u2019d be fools to limit those ideas to our own team. We encourage our customers to share their thoughts about our services with us. Some of the most popular auction features and products have come from customer suggestions.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Support<\/h3>\n\n\n\n<p><strong>People are the foundation of support.&nbsp;<\/strong><\/p>\n\n\n\n<p>Our 20 million active users need a lot of attention. So we\u2019ve invested heavily in Customer Support to help us ensure our customers are happy and satisfied.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Customer Success Team<\/h3>\n\n\n\n<p>We have the \u201894 Bulls of Customer Success. Our top-notch <a href=\"https:\/\/www.dealdash.com\/support\">Support Team<\/a> is available around the clock to make sure everyone is seen, heard, and served.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Amazing Ratings<\/h3>\n\n\n\n<p>The proof is in the pudding. We have a <a href=\"https:\/\/www.trustpilot.com\/review\/www.dealdash.com\">4.5-Star Rating on TrustPilot<\/a>, a <a href=\"https:\/\/www.bbb.org\/us\/mn\/maple-grove\/profile\/penny-auctions\/dealdash-inc-0704-96551808\">4.28-Star Rating on BBB<\/a>, and a <a href=\"https:\/\/www.sitejabber.com\/reviews\/dealdash.com\">4.28-Star Rating on Sitejabber<\/a>. &nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Weekly customer chats<\/h3>\n\n\n\n<p>Every DealDash employee has a weekly feedback call with a customer. This company policy helps us stay connected with our customers and learn a lot about their experience with DealDash as a result. We put the knowledge we gain to good use.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Share your experience as our customer with us<\/h2>\n\n\n\n<p><strong>There&#8217;s no limit to what we can learn when we stop and listen.<\/strong><\/p>\n\n\n\n<p>Don\u2019t hesitate to reach out to us &#8211; we love hearing from our customers. Hearing from our customers has become a huge part of our company culture, and we are constantly looking for ways to improve the experience of all of our customers.&nbsp;<\/p>\n\n\n\n<p>If you have any questions, comments, ideas, or concerns, contact our Customer Support team. You can <a href=\"mailto:support@dealdash.com\">Send Us an Email <\/a>or <a href=\"https:\/\/www.dealdash.com\/support\">Submit A Ticket<\/a>.&nbsp;<\/p>\n\n\n\n<p>We\u2019re beyond excited to hear from you.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.dealdash.com\/support\">[ CONTACT US ]<\/a><\/p>\n\n\n\n<p>If you are new to DealDash or the bidding fee online auction model and want to give it a try, use the promo code \u201c<a href=\"https:\/\/www.dealdash.com\/promo-code?year=2022\" target=\"_blank\" rel=\"noreferrer noopener\">dealdash2022<\/a>\u201d upon registration to get an extra 100 free bids with your first Bid Pack purchase.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.dealdash.com\/?utm_source=blog&amp;utm_medium=CTAbutton&amp;utm_campaign=\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dealdash.com\/blog\/wp-content\/uploads\/2020\/04\/link_button-1.png\" alt=\"Button to dealdash.com\" class=\"wp-image-6403\" width=\"369\" height=\"81\" srcset=\"https:\/\/www.dealdash.com\/blog\/wp-content\/uploads\/2020\/04\/link_button-1.png 368w, https:\/\/www.dealdash.com\/blog\/wp-content\/uploads\/2020\/04\/link_button-1-300x66.png 300w\" sizes=\"auto, (max-width: 369px) 85vw, 369px\" \/><\/a><\/figure><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At DealDash, we believe there\u2019s a better way to run online auctions, and that nothing beats the rush of a great deal.&nbsp; We never liked the experience of traditional penny auctions. In fact, our founder had a horrible experience with them as a customer. So we wanted to build something better. And we\u2019ve done just &hellip; <a href=\"https:\/\/www.dealdash.com\/blog\/the-dealdash-customer-experience\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;The DealDash Customer Experience&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7650","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The DealDash Customer Experience - DealDash Blog<\/title>\n<meta name=\"description\" content=\"Customer experience is at the center of everything we do. 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