ORDERS & SHIPPING
You bought it. You get it. We only offer high-quality, brand new products.
TRACKING YOUR PACKAGES
Tracking information for your recent orders is available on your My Orders page. It can take up to 10 business days from the date of payment for this to update. Tracking information is not available for gift cards valued under $250.
"SHIPS BY" DATES
Auctions with a "Ships By" date offer pre-sale items that are not yet ready for shipping. The indicated date is an estimate of when the item will be shipped. Items should arrive within 10 business days of this date.
We accept returns for products within 7 days of receiving the item. If for some reason your product does not match the description, we will replace it for free. If you believe there is a problem with your order, contact our Support Team.
We are happy to replace damaged or defective items at no cost to you. Just contact our Support Team within 7 days of receiving the item and we'll get you squared away.
WHERE DO YOU SHIP?
We ship to the Contiguous US and following provinces and territories in Canada: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland & Labrador, Northwest Territories, Nova Scotia, Nunavut Territory, Ontario, Prince Edward Island, Saskatchewan, Yukon Territory.
Still have questions? Contact Customer Support - We do everything in our power to make sure you have the best experience possible with our service.