DealDash is bringing you a new exciting feature we’re sure you’ll love. Keep an eye out for a new auction category we’re launching today: No Exchange Auctions!Continue reading “NEW on DealDash: No Exchange Auctions!”
Company culture built through values
If you’re familiar with DealDash, you may already know that the company just celebrated its 9 Year Anniversary. What’s the key to staying in business for such a long time? We have it clear: we know how to take care of our customers. Listening to customer feedback and concerns are necessary to keep evolving as a company. Customer feedback is the key to becoming a better DealDash year after year! Company culture is built on top of company values, which for DealDash are listed on their website:
- Treat your customers as you would want to be treated yourself.
- Develop new skills and expand your perspective.
- Take ownership, take initiative, take action, YOU are the company.
- Break assumptions, pursue unconventional ideas.
- Data is worth more than 1000 smart opinions. Data is everywhere, use it!
- We are a flat organization. Talk with your colleagues and share your ideas.
When using DealDash you might at times need a little extra help. Our customer service is here to help you.
DealDash has a wonderful customer service team. They are here to help you with any and every problem, questions, or concern that you might have – even if it’s not related to bidding!
They have heard and experienced everything that you might think to throw at them, and with a happy attitude as well. Read on for more information that you should know about DealDash customer support.
Why Should I Contact Customer Service?
DealDash is a very easy site to use, but if you are used to a different bidding format such as other online auctions, you might be in need of some guidance. Not all auction sites work the same way, and customer service can help you understand the “ins and outs” of using the site. We have all run into some problem at some point whether it’s something small or large. But never hesitate to contact the DealDash customer support team – they are there for you!
Other reasons that you might want to contact customer service include having a problem with item delivery, needed a refund, or asking for bidding tips. DealDash customer service can help you with all of these issues to get you on your way back to bidding. You can also find tips to bidding on DealDash from the DealDashTips blog.
You might have already seen Jame’s from DealDash posting weekly videos to the DealDash Official YouTube channel. Almost all videos James posts to the YouTube channel have a section where customers can share their thoughts on DealDash and answer questions James has posed. If you want to participate in the videos, contact the customer support for more information. There’s usually bid rewards for submitting an answer to James’ questions!
The Company Culture of Customer First
DealDash is known for being a company whose values include “treating the customer as you would like to be treated yourself“. The Company Culture at DealDash is to always approach problems with the customer first attitude. This is essential to provide the best customer service and experience possible. Furthermore, a culture like this is key to keeping on providing a service the customers enjoy as best as possible.
What Solutions Can Customer Support Offer?
DealDash customer support representatives can help you solve any problems that you might have regarding the service. For example, they can teach you how to use your DealDash dashboard, tell you how to buy bids, and tell you about the different changing promotions that DealDash offers. All of these questions can be answered by reading older DealDash Blog articles, but if you need an answer right away, then don’t be shy about contacting the friendly customer service reps at DealDash.
The above-mentioned issues are more “newbie problems,” but customer service representatives can handle any sorts of issues that you might have. If you have a package delivery problem they can track it and re-send your item if need be. DealDash reps are also there to listen in the rare case that you have a problem with another bidder. They are great mediators and want to help get results and solve customer issues.
Need a Refund? DD Reps Are There to Help
If for whatever reason you don’t enjoy DealDash, that’s okay. After all, DealDash wants you to be satisfied with your experience even if you don’t want to participate in auctions anymore. You don’t have to feel anxious, simply contact a DealDash representative as with any issue and they will help you.
The customer representatives are trained professionals and will treat the situation professionally. Don’t worry, they won’t try to guilt you or give you the “hard sell,” they are there to help, not make you feel bad! Just let them know what’s going on, and they will make it right for you. No hard feelings, and you can re-join at any time.
If it’s your first bid pack purchase, DealDash even offers a 90-day full money-back guarantee for first bid pack purchases. What’s best, they often leave the bids on your DealDash account even after the purchase was refunded. This is perfect for those who decide to return to the online auctions at some point in the future.
How Can I Contact Customer Service?
Contacting DealDash customer service is easy and there’s many choices based on what form of contact you prefer. You can contact the representatives through the DealDash website or for example via Facebook Messenger Chat. The customer support also has 24/7 live phone support, which you can call. You can also take a look at the Help section on the DealDash webpage. There you’ll find answers to the most often asked questions if you want to take a peek there.
Thanks for Reading the DealDash Blog
I hope this article on using DealDash customer service has been helpful. If you’re a newbie or a seasoned bidder, it never hurts to learn more about DealDash. If you’d like to read more, you should definitely check out DealDash’s “Tips & Tricks” section on the official site. It’s full of interesting information to help you succeed on DealDash. Just click this link right here and you can check it out. Have a great time on DealDash, and happy Bidding, everyone!
Dawn E wrote this DealDash sponsored blog post. Dawn E is a mother of 3 who loves DealDash. You can read more tips at DealDashTips.com, DealDashReviewed.com, or on her own blog, DawnBlogtopus. Dawn was compensated by DealDash for this blog post.