The DealDash Customer Experience

At DealDash, we believe there’s a better way to run online auctions, and that nothing beats the rush of a great deal. 

We never liked the experience of traditional penny auctions. In fact, our founder had a horrible experience with them as a customer. So we wanted to build something better. And we’ve done just that.

Two happy DealDash customers show off the electronics they won on DealDash.
From sign-up to the delivery of auction wins, every moment on DealDash is built with our customers in mind.

Since 2009, we’ve helped millions of Americans save money when buying products they know and love. Today, we are the longest running and most trusted pay-to-bid auction site on the internet. 

We understand that none of this would be possible without the trust and respect of our customers. And we do everything in our power to treat our customers with the same trust and respect.

Customer experience is in our DNA

Customer experience is at the center of everything we do.

From the very beginning, we knew that focusing on the experience of the customer was the key to creating an online auction experience better than anything else out there. That’s why we set out to create an auction site where every customer, not just the winning bidder, can enjoy the experience of our auctions.   Customers are the most valuable asset any company can have. To make sure every decision we make is driven by customer experience, we have built the customer into our company’s DNA:

Our Mission

We keep our customers’ wallets full and our partners’ warehouses empty.

Our Vision

To create a world where no customer, or inventory, gets left behind.

Our Values


  • Pride yourself on going above and beyond for our customers.
  • Treat our customers as you want to be treated yourself.
  • Talk with, listen to, and understand our customers.
  • Never take the customer for granted.
  • The customers vote with their wallets.

Traditional bidding sites create an awful customer experience

When pay-to-bid auctions first hit the internet, millions of people across North America signed up.

Unfortunately, most shoppers lost money and had a poor experience due to iniquitous auction models. And that’s exactly what happened to our founder, who spent $50 on a pay-to-participate auction site and ended up with nothing to show for it. 

The biggest issue we took with traditional bidding fee auctions is that they don’t favor all customers:

Only one person wins

In most auction models, the only person who gets to buy the product is the person with the highest bid. So if you don’t manage to win the auction, you go home empty handed.

Lots of sneaky fees

Many penny auction sites have additional bidding and shipping fees hiding in their small print. What’s the point of saving money on a product if you end up having to spend extra to get your product?

One auction per item

Traditional auction sites have limited inventory, so products are often only auctioned off once. Miss the auction, and miss your only chance to get what you wanted.

A better auction experience with DealDash

We do our best to make sure everyone has an equal opportunity to thrive with DealDash.

From our suppliers, to our customers, and even our staff, we make sure everyone feels they are treated fairly, honestly, and with appreciation.

Fair auctions

We designed our auctions so that every customer can have a great experience. We give everyone bidding an opportunity to purchase the product they want, regardless of whether or not they win. And we keep extra inventory of our products so that we can run several auctions of the same product.


It’s important to give our customers as much information about our auctions and products as possible. That’s why we have customer reviews about the product you’re bidding on directly in the auction’s page. We also feature a list of Recent Winners on our home page, and have compiled a list of Tips & Tricks to use in our auctions and even out the competition.


We have a carefully crafted set of House Rules that are designed to ensure our auctions are as fair, safe, and as much fun as possible. We have integrated fail-safe features into our service to make our auctions fair and risk-free. And we offer a 90-Day Money Back Guarantee on your first purchase – no questions asked.

The DealDash customer experience

We’ve done everything in our power to make sure that we provide the best customer experience anywhere in the online auction world.

We’ve designed Our Auctions to be fair and honest, created policies to give back to our customers, and built the best Support Team anywhere on the internet. We’ll do whatever it takes to ensure our customers know how important they are to us.


We’ve spent years developing solutions to patch the holes in traditional auction models. Here’s what we’ve come up with:

Buy It Now

We want everyone to get the product they want – even if they don’t win the auction. That’s precisely why we created Buy It Now – so that even if you lose an auction, you can buy the item for the listed price and get the bids you spent back to your account.

Free shipping

You shouldn’t pay a penny more for an item that you’ve won. Every item sold on our site is delivered to your door for free – every time. You can also Track Your Order to see exactly when it is scheduled to arrive.

Auction Features

With DealDash, the more you participate, the more you get in return. Our auctions have gamified features such as Time As Highest Bidder, to reward you for being an active user.


The DealDash Customer Experience goes beyond our auctions.
We won’t stop until we have optimized every corner of DealDash experience.

Promotions & Rewards

There is always something new on DealDash. We run Daily Promotions and special campaigns that provide discounts and reward active users for their participation. And our Royalty Program, which is open to everyone, is our way of thanking our customers for being with us.


We are transparent about everything that happens in our auctions. In every auction we disclose information about past auctions for the same product. You can find out how much it has sold for, who purchased the product, and how many bids they used to win the auction.

Crowdsourced ideas

We believe that a great idea can come from anywhere – and we’d be fools to limit those ideas to our own team. We encourage our customers to share their thoughts about our services with us. Some of the most popular auction features and products have come from customer suggestions. 


People are the foundation of support. 

Our 20 million active users need a lot of attention. So we’ve invested heavily in Customer Support to help us ensure our customers are happy and satisfied.

Customer Success Team

We have the ‘94 Bulls of Customer Success. Our top-notch Support Team is available around the clock to make sure everyone is seen, heard, and served.

Amazing Ratings

The proof is in the pudding. We have a 4.5-Star Rating on TrustPilot, a 4.28-Star Rating on BBB, and a 4.28-Star Rating on Sitejabber.  

Weekly customer chats

Every DealDash employee has a weekly feedback call with a customer. This company policy helps us stay connected with our customers and learn a lot about their experience with DealDash as a result. We put the knowledge we gain to good use.

Share your experience as our customer with us

There’s no limit to what we can learn when we stop and listen.

Don’t hesitate to reach out to us – we love hearing from our customers. Hearing from our customers has become a huge part of our company culture, and we are constantly looking for ways to improve the experience of all of our customers. 

If you have any questions, comments, ideas, or concerns, contact our Customer Support team. You can Send Us an Email or Submit A Ticket

We’re beyond excited to hear from you. 


If you are new to DealDash or the bidding fee online auction model and want to give it a try, use the promo code “dealdash2022” upon registration to get an extra 100 free bids with your first Bid Pack purchase.

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